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Goldfish Warranty and Return Policy

 

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GOLDFISH GUITARS LIMITED ONE-YEAR WARRANTY

Goldfish Guitars offers a limited one-year warranty covering manufacturing defects in original materials and workmanship, under normal use and conditions.  Goldfish Guitars will provide repair service at no charge for labor or parts, or replace the product at its discretion.  For repair or replacement, contact Goldfish Guitars at support@goldfishguitars.com for the procedures in regards to your return.  Goldfish will not accept returns without prior authorization.

This warranty does not cover normal wear and tear, damage from negligence, misuse, abuse, or accident, damage from changes in humidity, temperature, or sun exposure, damage resulting from contact with any kind of equipment or chemicals, damage in shipment, instruments purchased “used,” or products altered in any way.

Exclusion of implied warranties: Except where prohibited or restricted by law, there are no warranties, whether express, oral or statutory which extend beyond the description on the face hereof, including specifically the implied warranties of merchantability or fitness for a particular purpose.

 

 

 

Goldfish Guitars’ Return Policy

Goldfish Guitars wants you to be completely satisfied with your purchase.  If for any reason you are not satisfied, return it to us within 30 days of the shipping date in its original packaging, condition, and freight prepaid.  When we receive your return, the full purchase price, excluding shipping and handling, will be refunded to you.  Free or reduced freight orders will be retro-actively charged the actual freight from the initial delivery.  If the error was ours, Goldfish Guitars will pay the return and replacement freight charges.  

Returned items will need a prior authorization before Goldfish Guitars can take delivery.  Please contact support@goldfishguitars.com for this authorization with merchandise description and reason for return.  Unauthorized returns will be refused.  Items returned without authorization or items returned that are not in original condition are subject to a minimum 20% restocking fee.

Please inspect your packages on delivery to ensure your product has not been damaged in shipping.  Shipping damage must be reported to us within 48 hours of the delivery date.

 

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